BETTER CUSTOMER SERVICE THROUGH DESIGN
Newvision develops and implements spotless customer service processes through software and hardware solutions. This includes modules for queue management, digital signage and footfall analytics.
Newvision approached us to develop a brand strategy around their software modules that could unify the offer and represent every advantage behind each. The problem: each module had their own voice and language, communicating to different market segments.
We understood that when put together, the software modules became a complete experience for queue management, digital signage, footfall analytics and kiosks, providing huge value for clients and customers. To this experience that saves time we called INLINEXPERIENCE.
MORE THAN A SOFTWARE, AN EXPERIENCE
This experience gives time and empowers knowledge to clients and customers. We've created the positioning around the idea of putting time and knowledge on clients' side.
INLINEXPERIENCE provides fully integrated functionalities that enhance the customer service process, allowing users to take action through knowledge and data, improving their time.
ONE EXPERIENCE, ONE SOFTWARE, MULTIPLE TOUCHPOINTS
INLINEXPERIENCE can be present in all retail store experience, from making an appointment to checkout. Allowing customers to improve time management (their's + client's) while improving their business.
PROXIMA, THE HARDWARE
For physical interactions in store we developed Proxima, a high-quality queuing kiosk. Featuring a modern and engaging design, combined with high-quality multimedia content support, it sets the tone for the whole customer experience at a premium level.